Terms of Use

Hankyu Ferry Online Reservation Service
Terms of Use for ‘F-Net Reservation Members’

These Terms of Use (hereinafter referred to as ‘these Terms’) are established by Hankyu Ferry Co., Ltd. (hereinafter referred to as ‘the Company’) regarding the use of the Hankyu Ferry Online Reservation Service (hereinafter referred to as ‘the Service’).

Article 1: Definitions

• 1. ‘F-Net Reservation Member’ refers to an individual who has registered their customer information (hereinafter referred to as ‘My Page’) in accordance with these Terms.
• 2. ‘The Service’ refers to the ferry reservations, changes, cancellations, and related supplementary services provided by the Company on the official site ‘https://www.han9f.co.jp/‘ (hereinafter referred to as ‘the Hankyu Ferry Official Site’) for ‘F-Net Reservation Members’.
• 3. ‘These Terms and Related Documents’ refers to these Terms, various notices regarding the use of the Hankyu Ferry Official Site, display guidelines, and other regulations and guidelines established by the Company.
• 4. The credit card payment service (hereinafter referred to as ‘Card Payment’) refers to the pre-payment of fares and fees through a credit card payment service provider partnered with the Company.

Article 2: Scope of Application

• 1. These Terms apply to all actions taken by individual users when using the Hankyu Ferry Online Reservation Service (hereinafter referred to as ‘the Service’), which is managed and operated by the Company, and users agree to these Terms when using the Service (individual users who agree to these Terms become F-Net Reservation Members as defined in Article 1, Section 1).
• 2. If there are any existing regulations, notices regarding the use of the Hankyu Ferry Official Site, or other guidelines established by the Company (same as ‘these Terms and Related Documents’ in Article 1), regardless of their names, they shall be considered part of these Terms.
• 3. Matters not specified in these Terms and Related Documents shall be governed by the Maritime Transport Act and various laws and regulations, the transportation terms separately established by the Company, and the regulations set by the credit card payment company (hereinafter referred to as ‘Individual Regulations’). In the event of any discrepancies between the content of these Terms and other regulations regarding the Service, the provisions of these Terms shall take precedence.
• 4. If a user utilizes the Service as defined in Section 1, the user shall be deemed to have agreed to these Terms.

Article 3: F-Net Reservation Members

• 1. F-Net Reservation Members can use the Service on the Hankyu Ferry Official Site in accordance with the conditions set by the Company. Additionally, F-Net Reservation Members can participate in the Hankyu Ferry Point Service based on the separate terms of use for the Hankyu Ferry Point Service (hereinafter referred to as ‘Fune Po Terms’).
• 2. F-Net Reservation Members cannot transfer, lend, or otherwise dispose of any rights acquired from their status as F-Net Reservation Members or from using the Service, regardless of the form.

Article 4: Procedures for F-Net Reservation Member Registration (My Page Registration)

• 1. To use the Service, F-Net Reservation Member registration is required. Please register as a member in accordance with the method specified by the Company after agreeing to these Terms. You will qualify as a member once the registration process is complete.
• 2. The information required for member registration is as follows:
  • (1) Representative’s email address (Login ID)
  • (2) Representative’s name
  • (3) Representative’s contact phone number
  • (4) Representative’s postal code
  • (5) Representative’s address
  • (6) Representative’s gender
  • (7) Representative’s date of birth
  • (8) Representative’s password
• 3. The registration process must be completed by the individual who wishes to become a F-Net Reservation Member. Registration by a proxy is not permitted. If the applicant for membership is deemed to have any of the following reasons, the application for F-Net Reservation Member registration may not be approved, and the Company has no obligation to disclose the reasons.
  1. (1) If false information was provided during the membership registration application.
  2. (2) If the application is from someone who has previously violated these Terms.
  3. (3) If the individual has had their membership revoked in the past or if the Company deems the individual unsuitable for membership registration.

Article 5: The Service

Representatives registered as F-Net Reservation Members can use the following services based on these Terms.
* If the F-Net Reservation Member (representative) is not boarding, the following services cannot be used.

• (1) Boarding reservation application
• (2) Confirmation, changes, and cancellations of reservations
• (3) Availability inquiries
• (4) Fare simulation
• (5) Credit card payment service
• (6) Confirmation of reservation list (3 months)
• (7) Confirmation and changes of member information (user (representative) information, accompanying passenger information, vehicle information)
• (8) Participation in the Hankyu Ferry Point Service (hereinafter referred to as ‘Fune Po’) (point granting and usage, reflection in member rank system, point history and rank confirmation)

Article 6: Establishment of Reservations, Application of Internet Discounts, and Point Granting

• 1. For card payment reservations, once the F-Net Reservation Member enters the required information on the reservation form and completes payment of the fare and fees using a credit card specified by the Company (card payment), the reservation is considered established when the reservation number is displayed on the screen and the member receives an email from the Company confirming the reservation (notification of reservation application acceptance). Internet discounts will apply according to the discount application regulations, and points will be granted. (No internet discounts will apply during special periods.) Members who have made reservations through card payment can issue an e-boarding pass from My Page (available from 3 days before boarding) and board without any procedures on the day of boarding. However, if you have made a reservation for a passenger car or a motorcycle over 251cc, you must register the vehicle inspection certificate in advance to issue the e-boarding pass. Procedures at the window will be required on the day of boarding.
• 2. For simple reservations, the F-Net Reservation Member completes the required information on the reservation form, and the reservation is considered complete when the reservation number is displayed on the screen and an email from the Company confirming the reservation (notification of reservation application acceptance) is sent. Internet discounts will apply according to the discount application regulations. Please note that since payment will be settled at the window, points will not be granted. (No internet discounts will apply during special periods.)
• 3. The card payment for card payment reservations will be entrusted to a credit card payment service provider partnered with the Company.

Article 7: Boarding Procedures

• 1. F-Net Reservation Members with card payment reservations must confirm their reservations at the boarding port, so it is necessary to print out the reservation confirmation email or display it on their mobile screen. If confirmation cannot be made, boarding passes cannot be issued for safety reasons related to card transactions, and you will need to purchase a boarding pass again.
  However, if you have already issued an e-boarding pass from My Page (available from 3 days before boarding), no procedures are required on the day of boarding.
  Please proceed directly to the boarding gate on the day.
• 2. F-Net Reservation Members with reservations that do not involve card payment (simple reservations) must pay the fare and fees in cash or with a credit card specified by the Company at the boarding port.
• 3. If there are any errors in the reservation input, the difference from the Company’s standard fare and fees will be collected or refunded.

Article 8: Changes and Cancellations

• 1. When F-Net Reservation Members wish to change or cancel a reservation, they must make the changes or cancellations through the internet reservation (hereinafter referred to as ‘F-Net Reservation’) on My Page before the departure time of the reserved ferry. It will be considered accepted when the F-Net Reservation Member completes the required information on the reservation change form or cancellation form, and an email confirming the completion of the reservation change or cancellation is sent from the Company. Changes or cancellations cannot be made by phone, fax, email, or at the boarding window in principle.
• 2. If there are many items to be changed in a reservation and the changes become complicated, and the Company deems it unavoidable, changes may be accepted by phone. However, if you have selected window payment, any additional charges for changes will also not be eligible for points.
• 3. If F-Net Reservation Members have unavoidable circumstances regarding cancellations or changes to the boarding date or ferry, and the Company recognizes that they cannot make cancellations or changes through the Service before the departure time of the reserved ferry, they will be accepted by phone up until the boarding time on the boarding date. For cancellations of card payment reservations, the F-Net Reservation Member will be required to perform the cancellation operation online as instructed by the Company afterward. The Company is not responsible for any disadvantages incurred by the F-Net Reservation Member if they do not perform the cancellation operation.
• 4. Cancellations of reservations (including cancellations on the day of boarding) will incur a separate handling fee. Changes to reservations after purchasing a boarding pass and after card payment through the Service are free for the first time only. However, this is valid only within the validity period (7 days including the day of boarding). Changes after the second time will be treated as new reservations after cancellation, and a separate handling fee will be charged.
• 5. In the event of cancellations due to weather or other circumstances, cancellations of reservations made before the cancellation of the reserved ferry is confirmed by the Company will incur the prescribed cancellation fee.

Article 9: Service Limitations

• 1. The use of the Service is limited to the content of the services that can be provided, and services exceeding those limitations cannot be provided.
• 2. The Company may impose restrictions on the use of equipment and software to protect the strength of encryption for personal information and to protect the functionality of the Service. F-Net Reservation Members shall prepare their own usage environment at their own expense.
• 3. If a reservation operation is not completed within 30 minutes after starting the operation on the Service, the provisional reservation will be invalidated, and the Service will be terminated without saving any previously entered information. The Company is not responsible for any disadvantages incurred by F-Net Reservation Members due to this termination.

Article 10: Payment Date

• 1. For card payment reservations made through the Service, the payment date (purchase date) of the credit card will be the date of the reservation application. The payment date for cancellations or changes of reservations will be the date on which the Company sends an email confirming the completion of the reservation cancellation or change.
• 2. In the case of changes to reservations, the refund (return) will be made on the date of the application for the change of the previously card-paid reservation, and the changed reservation will be charged again to the card. Depending on the content of the change, the prescribed cancellation fee may apply.
• 3. Depending on the relationship between the reservation application date, cancellation date, change date, and the regulations of each card company, there may be an initial withdrawal from the card contract account, followed by a refund after deducting the prescribed cancellation fee.

Article 11: Management of F-Net Reservation Member ID and Password

• 1. F-Net Reservation Members shall manage their ID and password for the Service at their own responsibility. The Company shall not be liable for any damages incurred by F-Net Reservation Members due to the use of their ID and password by third parties. Additionally, if F-Net Reservation Members forget or have their ID or password stolen, they must promptly report it to the Company and follow its instructions.
• 2. Under no circumstances may F-Net Reservation Members transfer or lend their ID and password to third parties.
• 3. The Company shall consider that the ID logged in with the correct combination is made by the F-Net Reservation Member registered with that ID.

Article 12: Prohibited Acts

The Company prohibits F-Net Reservation Members from engaging in the following acts when using the Service.

• (1) Acts that violate these Terms, Individual Regulations, or laws.
• (2) Acts of registering false information.
• (3) Acts related to criminal activities.
• (4) Acts that infringe on the intellectual property rights (copyrights, patents, utility model rights, design rights, trademark rights, and other intellectual property rights, including the right to acquire and apply for registration of such rights) included in the content of the Service.
• (5) Acts that destroy or interfere with the functions of the Company’s or other F-Net Reservation Members’ servers or networks.
• (6) Acts of commercially utilizing information obtained through the Service
• (7) Acts that may interfere with the operation of the Company’s services
• (8) Acts of unauthorized access or attempts to do so
• (9) Acts of collecting or accumulating personal information about other F-Net Reservation Members
• (10) Acts of using the Service for illegal purposes
• (11) Acts that cause disadvantage, damage, or discomfort to other F-Net Reservation Members or third parties
• (12) Acts of impersonating other F-Net Reservation Members
• (13) Acts of advertising, soliciting, or conducting business on the Service without the Company’s permission
• (14) Acts aimed at meeting unfamiliar individuals of the opposite sex
• (15) Acts of providing benefits directly or indirectly to antisocial forces (such as organized crime groups, members of organized crime groups, right-wing organizations, and others similar) in connection with the Company’s services
• (16) Other acts deemed inappropriate by the Company (such as registering multiple IDs)

Article 13: Suspension of the Service

The Company may suspend or interrupt all or part of the Service without prior notice to F-Net Reservation Members if it determines that any of the following reasons exist. The Company shall not be liable for any disadvantages or damages incurred by F-Net Reservation Members or third parties due to the suspension or interruption of the Service.

• (1) If maintenance or emergency suspension of the reservation system is necessary for the server related to the Service
• (2) If it becomes difficult to provide the Service due to natural disasters such as earthquakes, lightning, fires, power outages, or other force majeure events
• (3) If the server or communication lines are stopped due to an accident
• (4) Other cases where the Company deems it difficult to provide the Service

Article 14: Suspension of Use and Cancellation of Membership Registration

The Company may suspend the use of the Service or cancel the membership registration of specific F-Net Reservation Members without prior notice if they fall under any of the following categories. The Company shall not be liable for any damages incurred by F-Net Reservation Members due to actions taken under this article.

• (1) If there are acts that violate these Terms, Individual Regulations, or laws
• (2) If there are acts of fraud related to the use of the Service
• (3) If there is a failure to pay fees or other obligations
• (4) If there is a violation of Article 12
• (5) Other cases where the Company deems the use of the Service inappropriate

Article 15: Withdrawal from F-Net Reservation Membership

If a F-Net Reservation Member wishes to withdraw, they must complete the prescribed procedures set by the Company to withdraw from the Service.

Article 16: Disclaimer

• (1) If a F-Net Reservation Member causes inconvenience or damage to others by using the Service, it shall be resolved between the parties involved, and the Company shall not be liable for any damages.
• (2) The Company shall not be liable for any inconvenience or damage that occurs if a F-Net Reservation Member is unable to use the Service due to the reasons stated in Articles 9 and 13 or due to communication environment issues.

Article 17: Changes to Service Content

The Company may change the content of the Service or discontinue the provision of the Service without notifying F-Net Reservation Members and shall not be liable for any damages incurred by F-Net Reservation Members as a result.

Article 18: Changes to These Terms and Individual Regulations

The Company may change these Terms and Individual Regulations at any time without notifying F-Net Reservation Members if deemed necessary. If a F-Net Reservation Member begins using the Service after changes to these Terms or Individual Regulations, they shall be deemed to have agreed to the revised terms.

Article 19: Prohibition of Transfer of Rights and Obligations

F-Net Reservation Members may not transfer or pledge their status under Individual Regulations or rights or obligations based on these Terms to third parties without prior written consent from the Company.

Article 20: Handling of Personal Information

The Company shall appropriately handle personal information obtained through the use of the Service in accordance with the Company’s ‘Privacy Policy’.

https://www.han9f.co.jp/privacy/

Article 21: Governing Law and Jurisdiction

In the event of any disputes arising from the use of the Service that cannot be resolved between the parties, they shall be resolved in the court having jurisdiction over the location of the Company’s Kyushu headquarters in accordance with Japanese law.

Supplement: These Terms shall be effective from March 1, 2021.
Revised on July 10, 2023
Change of contact TEL number on May 31, 2024