| Seller | Hankyu Ferry Co., Ltd. |
|---|---|
| Representative Name | Yuichi Shimazu |
| Location | 〒800-0113 Fukuoka Prefecture, Kitakyushu City, Moji Ward, Shinmoji Kita 1-1 |
| Phone Number | 0570-01-8989 |
| Payment Method | Advance payment by credit card |
Refund Fee
| Days until boarding | Up to 7 days before departure | From 6 days to 2 days before departure | From the day before departure to before departure time | After departure | |
| 7 days before | 6 days to 2 days before | 1 day before | On the day of boarding | ||
| Before ship departure | After ship departure | ||||
| Calendar (example) | April 1 | April 2 to April 6 | April 7 | April 8 | |
| Standard Japanese-style room | 200 yen | 200 yen | 200 yen | 100% of ticket price | |
| Other cabins | 200 yen | 10% of ticket price | 30% of ticket price | 100% of ticket price | |
| Vehicle | 200 yen | 10% of ticket price | 30% of ticket price | 100% of ticket price | |
- ※ The refund fee applies to one passenger and one vehicle.
- ※ Cancellation fees for pet room usage and charter fees are treated the same as other cabins.
- ※ The refund fee for pet rooms is 100 yen per pet.
- Cancellations (including cancellations on the day of boarding) will incur a fee.
Changes to credit card payments after purchasing the boarding ticket and internet reservations are free for the first time only.
However, this is only valid within the validity period (7 days including the day of boarding). Changes after the second time will be treated as new reservations after cancellation, and a fee will apply.
※ For more details, please contact the reservation center.
About Ticket Collection
Users who pay by credit card will confirm their reservation at the boarding port counter, so please print out the reservation confirmation email or display it on your mobile screen to collect your boarding ticket.
However, if you have obtained an e-boarding ticket (QR code) after credit card payment, you do not need to stop by the boarding port counter. You can show the issued e-boarding ticket (QR code) to the staff and board directly.