HomeTo all passengers
Smoking, including electronic cigarettes, IQOS, etc., is prohibited in all guest rooms and public spaces on the ship. Please use smoking lounges located on each floor or a smoking lounge located inside the drivers' salon.
Smoking in the prohibited areas is extremely dangerous as it may result in a fire accident. Your understanding and cooperation are greatly appreciated. If you are found to be smoking in the prohibited areas, we will charge 20,000 yen (tax not included) and guest room and facility fees (for the period made unavailable) for cleaning (deodorization) and as a penalty.
*Prohibited acts that may prejudice passenger safety from Article 23-2 of the Marine Transportation Act
Smoking in the prohibited areas of a ship (Article 23-14 of the Regulation for the Enforcement of the Marine Transportation Act) is strictly prohibited in Article 23-2 of the Marine Transportation Act. Failure to comply with these terms will result in the maximum penalty of 300,000 yen (Article 53 of the same act).
Bicycles of which total linear dimensions exceed 2 m (including those folded) will be handled as a special item and the corresponding fees will apply.
Please remember to bring your automobile inspection certificate as we will be asking you to present it for boarding.
Online reservation is available.
Online reservation is unavailable as fares for trucks will apply. Please contact us at the phone number for reservation of trucks below:
Please check the type and length of your vehicle.
Different vehicle fare may be applied after checking in on the day of the scheduled departure. Please refer to our conditions for carriage for more information.
Please let the ticket window staff at each port know if you are boarding with a vehicle with low ground clearance as certain proceedings are required.
Whether or not vehicles with low ground clearance have been inspected, lower part of their bumper or lower parts of their body may come into contact with the ground when boarding or while being transported on a ship. Please note that we do not take any responsibility or liability for any damage arising from such case.
Please also note that we may claim damages from you if we incur any damage from oil leakage etc.
*We may refuse to take your vehicle at our discretion if it has extremely low ground clearance.
*Charging stations are located in a parking lot for passenger cars on the 5th floor. Please note that vehicles with high ground clearance (maximum height 2.1 m) or low ground clearance may not be able to get through to use the charging station.
The parking door will be opened in the morning of the arrival date as per instructions of the captain after getting to the shore.
Please note that you will not be able to get off the ship immediately after arrival for safety reasons.
*If you are a fellow passenger, please get off the ship through the passenger boarding aisle at the lobby located on the 5th floor and get into your car at the parking lot in front of the terminal for safety.
Please note that our staffs and crew members will not be able to assist our guests with meals, elimination needs and bathing. Please accompany an attendant if you require assistance.
Please also note that we will not be able to keep ourselves available only for certain guests at all times.
*Our ferry services are long-distance and unexpected incidents could always happen. Please be acknowledged that you may be denied boarding for your safety, despite your confirmed reservation, at the captain's discretion if he/she decides that your safety is in danger, depending on weather/sea conditions, as we do not have any medical personnel on board.
*Please submit a diagnosis if you fall under any of the following:
|Influenza||5 days after onset of the disease and 2 days after defervescence|
|No characteristic coughs or treatment with antibiotics is complete|
|Measles||3 days after defervescence|
|Mumps||5 days after onset of the swelling of the parotid glands, submandibular glands or sublingual glands|
|Until the rash disappears|
|Chicken pox||all rashes have become scabs|
|Adenovirus infection||2 days after the symptoms disappeared|
|Guests with a disease (e.g. tuberculosis, meningococcal meningitis, epidemic keratoconjunctivitis, etc.)||Until the doctor acknowledges that there is no fear of infection due to symptoms|
*guests during suspended period in the School Health and Safety Act are Not suitable for boarding until they are given permission by a licensed physician.However This is not the case if it is recognized by a doctor that there is no risk of infection.
*Our ferry services are long-distance and unexpected incidents could always happen. Please be acknowledged that you may be denied boarding despite your confirmed reservation at the captain's discretion if he/she decides that your safety is in danger, depending on weather/sea conditions, as we do not have any medical personnel on board.
Guests with a visual, aural or physical disability who wish to bring their guide dog, hearing dog or service dog may board the ship together with no additional charge.
*Please let one of our staffs know if you are boarding with your service dog. We will confirm your service dog's harness (white or yellow body harness for guide dog), indication of "service dog" or "hearing dog", certificate of service dog for people with disabilities, etc.
In case of emergency, our staff will bring a key, notepad, pen and evacuation guide plate to your room, open your room with the key and guide your way out.
Please let us know if you are a pregnant guest and making a reservation.
*Our ferry services are long-distance and unexpected incidents could always happen. Please note that we do not accept guests who are in their 8th month (28th week) of pregnancy for safety reasons, as we do not have any medical personnel on board.
Please be acknowledged that you will still be denied boarding despite your confirmed reservation at the captain's discretion if he/she decides that your safety is in danger, depending on weather/sea conditions.
*Into pregnancy must submit a diagnosis or medical certificate for boarding proceedings.
Please make a reservation if you wish to use a ladies' room. (If you are making a reservation online, please enter the total number of guests using the room in the online reservation form.) Please note that ladies' rooms are available for women only. Male guests in elementary school and above are not allowed inside. We ask for your kind cooperation.
Please check the details of the room you are booking as amenities and room type vary with each ship.
*For Kobe route (Yamato/Tsukushi), we will provide you with a passcode to your room at the information center on the ship.
Pets are not allowed in rooms other than the pet room and with-pet rooms. If you should bring your pet into rooms other than the pet room and with-pet rooms, please note that you will be charged the actual cost of cleaning fee, new bedding, etc. The vehicle parking space is very hot. Please do not leave your pet in your vehicle and make sure to use the pet room. For pet room usage fee and cage size, please confirm the pet cage size and usage fee.
Guests who do not own a cage, you shall put a collar, muzzle and lead on your pet when boarding and disembarking. Please make sure to keep the leads to yourself even after getting off.
Please take care of your own pets (meals, refreshments, etc.). You are in charge of cleaning up your pets' eliminations and keeping the areas they used clean when boarding and disembarking. Pet room will be locked from lights-out until the opening of the information center in the morning. Please check the opening hours at the information center on each ship if you wish to take care of your pet while on board. There is no temperature control for pet room (room temperature is kept the same as guest rooms).
Dogs, cats, rabbits, hamsters, birds are allowed on board in the pet room. However, dogs that fall under the specially controlled dog category (Tosa, pit bull, Rottweiler, etc.) are not allowed.
*If you wish to use pet room, please read and accept the terms and conditions of use and sign the room use application form.
The hallway to the parking space on the 5th floor will be very crowded in the morning as the door to the parking space opens only after getting to the shore. Please make sure to clean your pet's cage in the pet room and place your pet into a cage or put a collar, muzzle and lead on your pet and wait in the lobby on the fifth floor. To return the key, please ask one of our staffs nearby. Please note that if you are to pick up your pet during the rush hour, you may have no choice but to get off the ship after all other passengers have left.
|cage size||usage fee|
|[Small]||330mm × 580mm × 410mm||1,570yen|
|[Medium]||450mm × 720mm × 510mm||1,570yen|
|[Large]||640mm × 1000mm × 800mm||2,100yen|
(W) Width × (D) Depth × (H) Height
|cage size||usage fee|
|[Medium]||550mm × 680mm × 700mm||1,570yen|
|[Large]||680mm × 1000mm × 900mm||2,100yen|
(W) Width × (D) Depth × (H) Height
Internet access is available for all users of computers with a wireless access point/tablets/smartphones onboard or at the terminal.