Important Information About Boarding

Handling of Fire in Areas Other Than the Smoking Room

Smoking outside of the designated smoking room (including electronic cigarettes) is strictly prohibited. The use of fire on board is also prohibited except for tobacco (including electronic cigarettes) in the smoking room. Smoking outside of the smoking room is a very dangerous act that can lead to fire accidents. For the safety of navigation and maintenance of order, we ask for your understanding and cooperation.
Additionally, if smoking is confirmed in prohibited areas or if cigarette butts or ashes are brought in or disposed of in trash bins, we will charge a cleaning fee (deodorization) and a nuisance fee of 20,000 yen (excluding tax), as well as the fare for the occupied cabin and facility usage fees for the period during which the facilities cannot be used.

In all areas excluding the smoking room, including cabins, public spaces, and parking spaces, the use of matches, lighters, candles, portable stoves, gas canisters, and other sources of fire is strictly prohibited.

* Prohibition of acts that may endanger passenger safety under Article 23-2 of the Maritime Transport Law
Smoking in areas where it is prohibited on board (Article 23-14 of the Enforcement Regulations of the Maritime Transport Law) is prohibited under Article 23-2 of the Maritime Transport Law. Violating this regulation may result in a fine of up to 300,000 yen (Article 53 of the same law).

Carrying Fuel Containing Gasoline or Diesel

Carrying fuel cans containing gasoline or diesel, as well as gas canisters and other hazardous materials, is not allowed on board.

We do not allow the carrying of hazardous materials that are prohibited from being brought on board passenger ships under the regulations for the transport and storage of hazardous materials, whether loaded in vehicles or as carry-on luggage.

For Customers Bringing Firearms and Swords

Carrying firearms and swords on board is not permitted.

If it is determined that firearms such as shotguns or air guns are being brought on board, we may terminate the transport contract based on our shipping terms, so please be aware.

For Customers Bringing Mobile Batteries

For Customers Boarding with Bicycles (Regarding Carry-On Charges/Special Luggage Charges)

Bicycles that, even when folded, have a total length of over 2 meters, and bicycles that cannot be folded will incur special luggage charges.

• * Refer to the shipping terms (Chapter 1, Article 2 of the section on entrusted luggage transport)
• * Refer to the shipping terms (Chapter 1, Article 2 of the section on special luggage transport)

For Customers Boarding with Passenger Cars

You will need to present your vehicle registration certificate for boarding, so please do not forget to bring it on the day.
However, customers who are ‘f-net members’ and have completed vehicle registration do not need to present it.

For Those Making Online Reservations for Their Vehicles

Customers with numbers [3][5][7]

Online reservations are possible.

Customers with numbers [1][2][6][9]

Online reservations are not available. Truck rates will apply, so please contact the dedicated truck reservation hotline. [Truck Reservation Hotline]

• Shinmoji: 093-481-6681
• Kobe: 078-857-1223
• Izumi-Otsu: 0725-22-6361

Customers with numbers [4][8]

Please check the vehicle’s body type and total length on the registration certificate.

About Handling Vehicles

Body Type

Camper Van / Van / One Box / Jeep Type / Disabled Transport Vehicle

For vehicles under 6m and with a capacity of up to 10 passengers, passenger car rates apply. Online reservations are possible.

Cab Over / Bonnet

Online reservations are not available. Truck rates will apply, so please contact the dedicated truck reservation hotline.

[Truck Reservation Hotline]

• Shinmoji: 093-481-6681
• Kobe: 078-857-1223
• Izumi-Otsu: 0725-22-6361

If the vehicle exceeds the length stated on the registration certificate due to loading or towing, the shipping fee based on the actual measured length will apply.

For Customers Shipping Vehicles Without Drivers

1. Vehicles That Can Be Shipped
   Passenger Cars, Motorcycles, Trikes, Sidecars
2. Vehicles That Cannot Be Shipped
   – Vehicles that cannot start or are inoperable. Other accident vehicles that are difficult to drive.
   – Improperly modified vehicles.
   * Sports cars, supercars, and competition vehicles with low ground clearance may not be allowed depending on the situation.
3. Shipping Fees
   • Passenger Cars
     Please check the shipping rates for passenger cars. * The shipping fee is the same whether shipping without a driver or with a driver.
     – Izumi-Otsu Route isHere
     – Kobe Route isHere
   • Motorcycles
     Please check the shipping rates for motorcycles.
     – Izumi-Otsu Route isHere
     – Kobe Route isHere
4. Loading and Unloading Fees
   If you entrust loading and unloading to us, additional charges will apply for passenger cars. The fee isHerePlease check.
   

Please note that motorcycles cannot be loaded and unloaded by entrustment.

* If you load and unload by yourself, no loading and unloading fee is required.

Please arrive at least 60 minutes before departure to complete the loading procedures and inform us that you will do it yourself.

For unloading, please arrive at least 15 minutes before the ship’s arrival and inform the staff at the counter.

Please follow the guidance and instructions of the staff regarding loading and unloading.

For Customers Boarding with Electric Vehicles

* Please be sure to bring your charging cable.

About Using Electric Vehicle Charging Facilities [Installed Ships: Izumi, Hibiki, Settsu, Yamato]

• When using electric vehicle charging facilities, please make a reservation by phone or online (check the box for charging plug use) as there are limited spaces available.
• Please complete the procedures at the boarding port counter at least one hour in advance.
• The outlet is only available in 200V.
  * 100V type is not available.
• Please be sure to bring your charging cable.
• The charging method is limited to standard charging only.

* The electric vehicle charging facilities are installed in the 5th floor passenger car parking lot, so vehicles with high clearance (height limit 2.1m) and low ground clearance may not be able to use them, so please be aware in advance.

For Customers Boarding with Hydrogen Vehicles

For vehicles that use hydrogen as fuel, due to the use of high-pressure hydrogen, we have to impose certain restrictions for safety reasons as follows.

1. Vehicles That Cannot Board
   – Unmanned vehicles (goods vehicles, passenger cars, cargo)
   – Manned vehicles (passenger cars, cargo) with temporary license plates
2. Target Vehicles and Examples
   Target Vehicles = All vehicles that run on hydrogen as an energy source
   Examples of Target Vehicles = Toyota ‘MIRAI’, Honda ‘CR-V e:FCEV’, Hyundai ‘NEXO’
   Toyota ‘Coaster’, Hydrogen Microbus, etc.
3. Conditionally Bookable Vehicles (Advance Notification Required)
   Vehicles that are registered with a license plate and have a valid inspection certificate.
   If prior confirmation has been made with us (please refer to item 5. Notes)
4. Contact for Prior Confirmation
   Passenger Car Reservations = 0570-01-8989
   Cargo Vehicles = Shinmoji Departure: 093-481-6681, Izumi-Otsu Departure: 0725-22-6361, Kobe Departure: 078-857-1223
   Due to limited space for loading vehicles, reservations may not be possible.
5. Notes
   – When making a reservation by phone, if there is no prior notification and it is determined at the boarding port that it is a hydrogen vehicle, boarding will not be permitted.
   – After making an online reservation, if there is no prior notification by phone and it is determined at the boarding port that it is a hydrogen vehicle, boarding will not be permitted.
   – If you do not arrive at least 90 minutes before the departure time, boarding will not be permitted.

About the Open Door to the Vehicle Parking Lot

The door to the vehicle parking lot will be opened after docking, as instructed by the captain.
For safety reasons, disembarkation cannot be done immediately, so we ask for your understanding and cooperation.
Disembarkation of passenger cars is usually possible within 20 to 30 minutes after the ship arrives.
However,depending on the situation on the vehicle deck that day, it may take 40 to 50 minutes.

For Customers Needing Assistance

Our staff and crew cannot assist with meals, restrooms, or bathing, so customers needing assistance are requested to bring a companion.
Additionally, we cannot provide constant support for specific customers, so please understand. The following customers must contact the reservation center in advance.

• Customers using a wheelchair alone (those who wish for assistance with boarding and disembarking).
• Customers using a stretcher.
• Customers using oxygen tanks or other medical devices. * You will need to sign a waiver to board.
• Customers with other medical conditions. (Please be sure to carry necessary medications.) * You may be required to submit a medical certificate or proof.

* Our routes involve long voyages, and unforeseen circumstances may arise. Since there are no doctors or nurses on board, even if a reservation is accepted, the captain may refuse boarding if it is judged that your safety cannot be ensured due to weather or sea conditions, so please understand in advance.

For Customers with Illnesses or Injuries

* If you fall under any of the following categories, please submit a medical certificate.

• Those with Class 1, Class 2, new influenza, or designated infectious diseases as defined by the Infectious Disease Prevention and Medical Care Act, or those showing signs of a new infectious disease cannot board.
  * Refer to the shipping terms (Chapter 2, Article 3, Section 2 of Passenger Transport)
• Those who fall under the attendance suspension period as defined by the School Health and Safety Act

Those who fall under the attendance suspension period as defined by the School Health and Safety Act are not suitable for boarding, but if a doctor certifies that there is no risk of infection, this does not apply.

• Those with drug addiction or other conditions that may disturb other passengers
• Severely ill individuals without companions
• Those whose lives are at risk or whose health may be significantly compromised due to age, health, or other reasons

* Our routes involve long voyages, and unforeseen circumstances may arise. Since there are no doctors or nurses on board, even if a reservation is accepted, the captain may refuse boarding if it is judged that your safety cannot be ensured due to weather or sea conditions, so please understand in advance.

For Customers Traveling with Assistance Dogs

Customers with visual, auditory, or physical disabilities who wish to travel with guide dogs, hearing dogs, or service dogs can bring them on board free of charge.

* When boarding, please inform the staff that you are traveling with an assistance dog. We will check for the harness (white or yellow guide dog harness) or other identification such as the ‘service dog’ or ‘hearing dog’ label, and the disability assistance dog certification.

For Customers with Hearing Impairments

In case of emergency, staff will bring keys, notepads, pens, and evacuation guidance plates to your room, unlock the door with the keys, and guide you to evacuate.

For Pregnant Customers

Please be sure to inform us at the time of reservation.
Our routes involve long voyages, and unforeseen circumstances may arise. Additionally, there are no doctors or nurses on board, so for safety reasons, we must refuse boarding for customers who are in their 8th month of pregnancy (28 weeks).
Even if a reservation is accepted, please understand that the captain may refuse boarding if it is judged that your safety cannot be ensured due to weather or sea conditions.

* You will need to present your maternal and child health handbook during the boarding procedures.

For Customers Using the Ladies’ Room

Please be sure to make a reservation when using it. (If you make a reservation online, please enter the number of female passengers in the ladies’ room section of the reservation form.) Additionally, this room is exclusively for female customers, so if you are bringing children, boys in elementary school cannot use it. We ask for the understanding and cooperation of male customers above elementary school age.
Please note that the equipped cabin types may vary depending on the ship you are using, so please check before using.

About Using the Observation Bath

• Customers who are extremely intoxicated are strictly prohibited from bathing.
  Additionally, customers with tattoos are requested to use the facilities with consideration for other guests.
• Both genders cannot bathe with elementary school-aged children of the opposite sex.
• Bringing cameras, mobile phones, or smartphones into the bath and changing rooms is strictly prohibited.

For Customers Traveling with Pets

Pets are only allowed in the pet room and with pet rooms. If a pet is brought into areas other than the pet room or with pet rooms, you will be charged for cleaning and bedding replacement costs. Additionally, the vehicle parking spaces can get very hot. Please do not leave pets in the car and be sure to use the pet room. Also, please check the pet cage size and usage fees.
Customers without a cage are requested to have their pets wear collars, muzzles, and leashes during boarding and disembarking. Also, please ensure you hold the leash tightly after disembarking and do not let go.

Management (food, drink, etc.) should be done by the customer. Cleaning during boarding and disembarking, as well as handling of waste, should be done by the customer. Additionally, the pet room will be locked from lights out until the start of the information desk’s business hours in the morning, so customers wishing to care for their pets should check the operating hours of each ship’s information desk. There is no temperature control in the pet room (it is set to the same temperature as the cabins).

Dogs, cats, rabbits, hamsters, and small birds can be accommodated.

However, the following pets are not allowed on board or in the pet room.

• Exotic pets (skunks, monkeys, tropical fish, reptiles, etc.)
• Dogs that have not received heartworm prevention and vaccinations (rabies, combination vaccine) within the past year
• Specific dog breeds [Tosa, Akita, Kishu, German Shepherd, Great Dane, Doberman, St. Bernard, Alaskan Malamute, Mastiff, American Staffordshire (American Pit Bull Terrier)]
• Pets that bark excessively or disturb other guests and do not follow the owner’s instructions
• Pets that do not fit in our pet cages
• Pets in heat or pregnant
• Pets with infectious diseases or poor health

* Customers who do not make internet reservations will be required to sign a waiver after acknowledging the notes.
(Customers who made internet reservations are considered to have accepted the ‘Terms of Use Regarding Pet Boarding’ by checking the pet cage and With Pet usage regulations.)

Tomorrow, the opening of the vehicle parking lot door will be after docking, so the passage to the 5th floor vehicle parking lot will be very crowded. Please clean the pet room cage yourself and either place your pet in the cage or wait in the 5th floor lobby with collars, muzzles, and leashes on. Also, please return the keys to the information desk or to a nearby staff member. Please understand that during busy times, you may be among the last to disembark.

Driving Under the Influence is Prohibited

We do not allow drivers to operate vehicles while under the influence of alcohol.