Thank you for using Hankyu Ferry.

We are currently renewing our online reservation system,
but there was a glitch that caused higher fees to be charged for cancellations or changes than intended.
The program has now been fixed and is back to normal.

For customers who paid higher fees due to this issue,
if you paid by card, we will process refunds or adjustments through your card company.
The method and timing of processing will vary depending on your card company.
Additionally,for customers who paid with points, we will adjust the points and return them to your My Page.

If we are unable to resolve this through the above methods, we will contact you directly.
We sincerely apologize for the inconvenience caused.

If you have any questions, please contact the reservation center.
Hankyu Ferry Reservation Center TEL: 0570-01-8989