Thank you for using Hankyu Ferry.

We are currently renewing our online reservation system,
but there was an issue where higher fees were charged for cancellations or changes than intended.
The program has now been fixed and is back to normal operation.

For customers who paid higher fees due to this issue,
if you paid by card, we will process refunds or adjustments through your card company.
The method and timing of processing will vary depending on your card company.
Additionally,for customers who paid with points, we will adjust the points and return them to your My Page.

If we cannot resolve the issue using the above methods, we will contact you directly.
We sincerely apologize for the inconvenience this has caused you.

If you have any questions, please contact our reservation center.
Hankyu Ferry Reservation Center TEL: 0570-01-8989