Onboard/terminal free Wi-Fi service

HomeOnboard/terminal free Wi-Fi service

Onboard/terminal free Wi-Fi service Onboard/terminal free Wi-Fi service

Internet access is available for all users of computers with a wireless access point/tablets/smartphones onboard or at the terminal.

low speed communication

Our on-board Wi-Fi service is provided through ground radio wave. Therefore, users of the service may experience unstable radio waves depending on the crossing area due to the limits on the communication capacity. Please note that the on-board Wi-Fi service is provided as part of our effort to improve the passengers’ boarding experience, and there is no guarantee of ideal internet environment or communication speed. Please check this out for details.

high speed communication

For more information on high-speed satellite communications (Starlink), please click here.

*There are restrictions on the number of connections and usage time for satellite high-speed communications.

Locations available for Wi-Fi connection

● On the ship
  • Lobby area on the 5th through 7th floor, Drivers Room, and each cabin
● At the terminal
  • Shinmoji Daiichi Terminal:Lounge on the 4th floor
  • Shinmoji Daini Terminal:Lounge on the 1st floor
  • Kobe Terminal:Lounge on the 2nd floor
  • Izumiotsu Terminal:Lounge on the 2nd floor

How to use

● On the ship

  • low speed communication

    For the connection SSID and connection method, please check the notice posted near the information desk on the 5th floor.

  • high speed communication

    The connection SSID and connection instructions are posted in the Royal, Suite, and Deluxe rooms. Guests staying in other rooms should check the notices on the 5th and 6th floors.

● At the terminal
  • Please check the notices posted in the waiting room for the connection SSID and connection method.

Please note that on-board
Wi-Fi does NOT have a high-speed connection.

*This content does not apply to "high-speed satellite communications" (Starlink).

Service areas

  • (1) Please note that the on-board Wi-Fi service is provided for free of charge as part of our effort to improve the passengers’ boarding experience and there is no guarantee of ideal internet environment or communication speed.
  • (2) Our on-board Wi-Fi service is provided through ground radio wave, therefore, there are limits on the communication capacity.
  • (3) The radio waves may be unstable compared to the ground Wi-Fi, and the connection speed may not be satisfactory.
  • (4) You may experience poor connection when multiple passengers attempt to connect at once or when the ferry is passing the ocean area with bad radio wave condition.
  • (5) We take no responsibility and we are not liable for any connection issues/problems.
Suitable usage of on-board Wi-Fi

Email and LINE text transmission
*It is unsuitable for sending/receiving messages with images/videos attached.

Unsuitable usage of on-board Wi-Fi

Video viewing (e.g. YouTube)
Viewing of Web pages containing images and videos, etc. (e.g. Yahoo)

What to do in case of poor Wi-Fi connection

  • Try disconnecting and connecting Wi-Fi again. You may be reconnected with luck.
  • You may get a better connection by switching to your own carrier line.